Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at tutbubrend@gmail.com.

Please note that customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Returns sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, personalized products, personal care items, hazardous materials, flammable liquids, and gases.

Sale items and gift cards are also non-refundable.

If you have any questions regarding your specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to return the original item (if approved) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unused, in their original condition and packaging, with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at tutbubrend@gmail.com.